CONTACT INFORMATION & CUSTOMER SUPPORT POLICY

AZVÉLIA

Effective Date: 11 October 2026
Website: https://azvelia.com
Customer Support Email: info@azvelia.com

1. INTRODUCTION

Welcome to AZVÉLIA.

At AZVÉLIA, we aim to provide customers with a clear, reliable and professional shopping experience. This Contact Information & Customer Support Policy explains how you can contact us, the types of enquiries we handle and how we manage customer support requests.

AZVÉLIA is a fashion and lifestyle brand currently operating as a proprietorship in India. We initially offer artificial jewellery, with plans to expand into luxury jewellery, clothing, women's bags, perfumes, lifestyle accessories and premium gifts.

Our products may be sold to customers in Dubai, the United Arab Emirates, India and other international destinations where sales and delivery are available.

2. OFFICIAL BUSINESS INFORMATION

Brand Name: AZVÉLIA
Website: https://azvelia.com
Official Customer Support Email: info@azvelia.com

Current Business Address:

AZVÉLIA
Building No. 108, Phase-1, Udyog Vihar, Sector-20, Gurugram, Haryana – 122016, India.

AZVÉLIA currently operates from India, and jewellery orders may be processed and shipped from India.

Our UAE business registration is planned for January 2027 and has not yet been completed. Our current contact and business information will be updated if our official registration or business details change.

3. HOW TO CONTACT US

For all customer enquiries, please email:

info@azvelia.com

Email is our primary customer support channel for order-related questions, delivery enquiries, cancellation requests, damaged-product claims, returns, refunds and general assistance.

Please include your order number in your message whenever your enquiry relates to a purchase.

4. CUSTOMER SUPPORT ENQUIRIES

Our customer support team can assist with the following matters:

4.1 Order Enquiries

Customers may contact us regarding:

• Order confirmation.

• Order status and processing.

• Product availability.

• Changes to order details, where possible.

• Payment-related order questions.

4.2 Shipping and Delivery

Customers may contact us for assistance with:

• Dispatch and tracking information.

• Estimated delivery times.

• Delayed shipments.

• Incorrect delivery details.

• Failed or missing deliveries.

• International shipping and customs-related questions.

Our jewellery orders may be shipped from India. Processing and courier transit are separate stages, and delivery estimates depend on the destination and shipping service.

4.3 Cancellations, Returns and Refunds

Customers may email us to request cancellation, enquire about return eligibility or follow up on a refund.

Cancellation requests should be submitted as soon as possible because orders that have entered processing, packaging or dispatch preparation may no longer be eligible for cancellation, subject to applicable law.

Please refer to our Cancellation, Returns & Refund Policy for complete details.

4.4 Damaged or Defective Products

If your order arrives damaged, defective or materially different from the item ordered, contact info@azvelia.com promptly.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs of the product.

• Photographs of the package and shipping label, where available.

• An unboxing video, where available.

We strongly recommend recording the unboxing process when receiving your parcel. Our team may review the available evidence and request additional information before deciding on an appropriate resolution.

The absence of an unboxing video alone will not automatically remove consumer rights that cannot lawfully be excluded.

4.5 Privacy and Data Protection

For questions or requests concerning personal information, privacy rights or the handling of customer data, please email info@azvelia.com with the subject line:

Privacy Request – AZVÉLIA

We will review and respond to such requests within the time limits required by applicable law.

5. INFORMATION TO INCLUDE IN YOUR EMAIL

To help us understand and resolve your enquiry efficiently, please include the following information where relevant:

• Full name used for the order.

• Order number.

• Email address used at checkout.

• Product name.

• A clear explanation of your enquiry.

• Relevant photographs, tracking details or supporting documents, if applicable.

For damaged-product claims, please retain the product and packaging until the claim has been reviewed.

Please do not send passwords, complete payment card details or other highly sensitive information through ordinary email.

6. RESPONSE TIMES

We aim to review and respond to customer enquiries as promptly as reasonably possible.

Response times may vary depending on the nature of the request, order volume, public holidays and whether additional information is required.

Some requests, including international shipping investigations, damaged-product claims and refund enquiries, may take longer to resolve.

We will handle complaints and other requests within the time limits required by applicable law.

7. COMPLAINTS AND DISPUTE RESOLUTION

If you are dissatisfied with a product, delivery or customer support experience, please email info@azvelia.com with the subject line:

Customer Complaint – AZVÉLIA

Please explain the issue and include your order number and relevant supporting information.

We will review the complaint, investigate the circumstances where appropriate and communicate the next steps or available resolution.

Customers retain any applicable statutory rights to contact a competent consumer-protection authority, regulator or dispute-resolution body.

Nothing in this Policy limits those rights.

8. OFFICIAL COMMUNICATIONS

AZVÉLIA may contact customers using the email address or other contact details provided during checkout for legitimate order-related purposes.

These communications may include:

• Order confirmations.

• Processing or dispatch updates.

• Tracking information.

• Requests for information needed to fulfil an order.

• Responses to customer support enquiries.

• Refund or claim updates.

Promotional communications will be handled separately in accordance with applicable marketing consent and opt-out requirements.

9. INTERNATIONAL CUSTOMERS

AZVÉLIA welcomes enquiries from customers in Dubai, the UAE and other international destinations where our products are available.

International customers should provide their order number and destination country when contacting us about delivery, customs procedures, returns or refunds.

International orders may involve additional transit time, customs requirements and return-shipping arrangements. These matters will be handled in accordance with our applicable policies and mandatory consumer-protection laws.

10. CHANGES TO THIS POLICY

We may update this Contact Information & Customer Support Policy to reflect changes in our business, customer service arrangements or legal obligations.

The latest version will be published on this page with an updated effective date.

11. CONTACT US

For all official enquiries, please contact:

AZVÉLIA

Website: https://azvelia.com
Email: info@azvelia.com

Current Business Address:

AZVÉLIA
Building No. 108, Phase-1, Udyog Vihar, Sector-20, Gurugram, Haryana – 122016, India.

We appreciate your interest in AZVÉLIA and are committed to providing clear communication and responsible customer support.

Thank you for choosing AZVÉLIA.