Azvelia Shipping Policy

Last updated: 13 October 2026

At Azvelia, we aim to make every order a smooth and reliable experience. This policy explains how we process, ship, and deliver our jewellery to customers in Dubai, United Arab Emirates.

1. Shipping Origin

Azvelia plans to fulfil orders by shipping directly from India to customers in Dubai, UAE. Orders will be shipped to eligible delivery addresses confirmed at checkout.

2. Order Processing

Orders are processed after the order details and payment, where applicable, have been verified.

Processing times may vary depending on product availability and order volume. Any applicable processing information will be communicated through our website or order updates.

3. Delivery Times

Delivery timelines will be communicated when reliable estimates are available. Actual delivery times may vary depending on courier operations, customs clearance, public holidays, and other circumstances affecting international shipments.

Where possible, customers will be informed of significant delays affecting their orders.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before an order is completed.

Any promotional shipping offer will be subject to the terms communicated with that offer.

5. Customs Duties and Import Charges

Azvelia intends to cover applicable import duties and customs charges for eligible shipments from India to Dubai.

Any applicable taxes or additional charges will be communicated clearly before purchase wherever required. The treatment of VAT and other charges will depend on the applicable regulations and the shipping arrangement.

Azvelia will confirm the final arrangements before accepting orders and will not represent a shipment as duty-paid unless the relevant arrangements are in place.

6. Shipment Tracking

Once an order has been dispatched, tracking information will be provided where tracking is available through the selected shipping provider.

Customers should use the tracking information to monitor their shipment and contact our support team if they need assistance.

7. Accurate Delivery Information

Customers must provide a complete and accurate delivery address, email address, and contact number when placing an order.

If a delivery detail needs to be corrected, please contact us as soon as possible. Changes may not be possible after dispatch.

8. Delayed, Missing, or Undelivered Orders

If your shipment is delayed or appears to be missing, please contact our customer support team with your order number and tracking details, if available.

We will make reasonable efforts to investigate the shipment with the relevant delivery provider and communicate the next steps.

Nothing in this section removes any rights or remedies available to customers under applicable law.

9. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or incorrect, please contact us within seven days of receiving your order.

Include your order number and a description of the issue. Photographs may be requested to help us assess your request.

Please refer to our Return and Refund Policy for the applicable process. Any resolution will be handled in accordance with that policy and applicable law.

10. Contact Information

For shipping questions, delivery updates, or assistance with your order, contact:

Azvelia Customer Support