Refund policy

At Azvelia, we want you to enjoy a positive shopping experience. we take care in selecting our jewellery and aim to provide products that meet our quality standards.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order if the item is damaged, defective, or incorrect.

To qualify for a return, customers should contact our customer support team within the applicable return period and provide their order number and a description of the issue. Photographs may be requested to help us assess the claim.

2. Damaged, Defective, or Incorrect Items

If you receive jewellery that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Our team will review the issue and advise you on the next steps, which may include a replacement or refund, depending on the circumstances and applicable requirements.

3. Return Conditions

Please retain the original packaging and any accessories supplied with your order while your request is being reviewed.

We will provide instructions for returning an item when a return is approved.

4. Refunds

Once an approved return has been received or the issue has been otherwise verified, we will assess the appropriate resolution and inform you of the outcome.

Where a refund is approved, we will communicate the refund method and expected processing timeframe.

5. Contact Us

For assistance with returns or refunds, please contact: