AZVÉLIA

SHIPPING & DELIVERY POLICY

SHIPPING & DELIVERY POLICY

AZVÉLIA

Effective Date: 11 October 2026
Website: https://azvelia.com
Customer Support: info@azvelia.com

1. INTRODUCTION

Welcome to AZVÉLIA.

This Shipping & Delivery Policy explains how we process, prepare, dispatch and deliver orders placed through azvelia.com.

AZVÉLIA is a fashion and lifestyle brand currently operating as a proprietorship in India. We initially offer artificial jewellery, with plans to expand into luxury jewellery, clothing, women's bags, perfumes, lifestyle accessories and premium gifts.

At present, our jewellery orders may be fulfilled and shipped from India to customers in the United Arab Emirates and other international destinations where delivery is available.

Our UAE business registration is planned for January 2027 and has not yet been completed.

By placing an order, you acknowledge the shipping and delivery arrangements described in this Policy, subject to your mandatory rights under applicable law.

2. ORDER PROCESSING TIME

Please allow a minimum of 7 calendar days for the initial order-processing and fulfilment process for our current jewellery orders.

This period allows us to prepare your order and coordinate the applicable fulfilment and shipping arrangements.

The processing period is separate from the courier transit time. The total time before delivery may therefore exceed 7 calendar days.

The actual processing time may vary depending on product availability, order verification, holidays, operational circumstances and destination-specific requirements.

Where a different processing estimate applies to a particular product or order, we will communicate the applicable estimate through the product listing, checkout or order communications.

3. SHIPPING AND DELIVERY TIME

After your order has been processed and dispatched, the shipment will be handed over to the applicable courier or logistics provider.

Processing time and transit time are different:

  • Processing time: The time required to prepare and fulfil your order before dispatch.

  • Transit time: The time taken by the courier to transport the dispatched order to your delivery address.

Delivery estimates depend on the destination, courier service, customs clearance and other circumstances affecting the shipment.

For customers in Dubai and elsewhere in the UAE, jewellery is currently expected to be shipped from India. Additional transit and customs-clearance time may apply.

For international orders outside the UAE, delivery estimates will depend on the destination country and the shipping service available for that order.

We will provide a more specific delivery estimate at checkout or through order communications where such an estimate is available.

Unless an express delivery commitment is expressly confirmed in writing, delivery dates are estimates rather than guaranteed dates.

4. SHIPPING DESTINATIONS

AZVÉLIA may offer delivery to:

  • Dubai and other locations within the United Arab Emirates.

  • India, where delivery is available.

  • Other international destinations supported by our shipping arrangements.

Available destinations may change depending on courier coverage, customs requirements, product restrictions and applicable laws.

If your destination is unavailable at checkout, please contact info@azvelia.com to ask whether delivery can be arranged.

We reserve the right to decline shipments to destinations where delivery is not legally permitted or reasonably available.

5. SHIPPING CHARGES

Applicable shipping charges will be displayed at checkout or communicated before the order is completed.

Shipping fees may vary depending on the destination, shipment weight, delivery service and applicable logistics costs.

If an order qualifies for a shipping promotion or free shipping offer, the applicable terms will be displayed in the relevant offer or at checkout.

Any shipping charges applicable to an order will be communicated before purchase, subject to any additional charges lawfully imposed by customs authorities or other relevant authorities.

6. INTERNATIONAL SHIPPING AND CUSTOMS DUTIES

International orders may be subject to import duties, taxes, customs-clearance fees or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee.

Where such charges are legally payable by the customer, the customer may be required to pay them to the relevant authority or carrier before delivery.

Customs procedures and charges vary by destination, shipment value, product classification and applicable trade arrangements. We cannot guarantee that a particular shipment will be exempt from customs duties or import taxes.

Customers are responsible for providing accurate information required for delivery and lawful customs clearance.

If a shipment is delayed by customs, we will provide any tracking or shipment information reasonably available to us.

7. ORDER CONFIRMATION

After an order has been successfully placed, we will send an order confirmation to the email address supplied at checkout, where our email service is operational.

The confirmation may include your order number, purchase details and other relevant information.

Please check your inbox and spam or junk folder if you cannot find the confirmation.

If you do not receive an order confirmation, contact info@azvelia.com before placing a duplicate order.

8. ORDER TRACKING

Where tracking is available, we will provide tracking information after dispatch or when it becomes available from the courier.

Customers can use the tracking link or reference to check the shipment's progress.

Tracking updates may take time to appear after a parcel is handed over to the carrier. Some international shipments may have limited tracking updates while in transit or undergoing customs clearance.

If your tracking information has not updated for an extended period or the shipment appears lost, please contact info@azvelia.com with your order number.

We will review the available information and assist with the courier enquiry where appropriate.

9. ACCURACY OF DELIVERY DETAILS

Customers are responsible for entering a complete and accurate delivery address and contact number when placing an order.

Before completing checkout, please verify:

  • Recipient's full name.

  • House, apartment, building or street details.

  • City, emirate, state or region, as applicable.

  • Postal code, where applicable.

  • Country.

  • Contact telephone number and email address.

If you notice an error, contact info@azvelia.com as soon as possible.

We will attempt to correct the details if the order has not progressed too far in processing or dispatch. Address changes cannot be guaranteed after an order has entered fulfilment or has been handed to the courier.

10. FAILED DELIVERY AND INCORRECT ADDRESSES

Delivery may fail because of an incorrect or incomplete address, an unavailable recipient, failure to complete customs formalities or other circumstances affecting the shipment.

If a shipment is returned because the customer supplied incorrect details or failed to complete a required delivery or customs step, we will review the circumstances and contact the customer where possible.

Depending on the circumstances, the carrier's rules and applicable law, additional delivery or reshipment charges may apply.

We will not impose charges that are prohibited by applicable law. Where a shipment cannot be delivered, any refund, deduction, reshipment or other resolution will be handled in accordance with our Cancellation, Returns & Refund Policy and applicable law.

Customers should contact info@azvelia.com promptly if they become aware of a failed delivery.

11. SHIPPING DELAYS

Although we make reasonable efforts to process and dispatch orders promptly, delivery may be delayed by circumstances beyond our reasonable control, including:

  • Customs inspections or clearance procedures.

  • Courier or logistics disruptions.

  • Public holidays and peak-season demand.

  • Weather events or natural disasters.

  • Incorrect or incomplete delivery information.

  • Transport disruptions or regulatory requirements.

  • Other unexpected operational circumstances.

If we become aware of a significant delay, we will make reasonable efforts to provide an update using the contact details supplied with the order.

Nothing in this Policy removes any cancellation, refund or other remedy that may be required under applicable law when a shipment is delayed or not delivered.

12. DAMAGED PACKAGES AND PRODUCTS

We take reasonable care when preparing orders for shipment.

Please inspect the outer package and product condition when your parcel arrives.

If the package appears damaged, retain the parcel, shipping label and packaging wherever possible. Take clear photographs of the damage and the condition of the product.

We strongly recommend recording an unboxing video immediately upon receipt, showing the parcel before opening, the opening process and the product as it is removed.

If the jewellery is damaged, defective or materially different from the item ordered, email info@azvelia.com promptly with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the package and product.

  • The unboxing video, where available.

  • Any other information reasonably needed to review the claim.

Our team may verify the evidence and request further information before deciding the appropriate resolution.

The unboxing video is useful evidence, but the absence of a video alone will not automatically remove any consumer rights or remedies that cannot legally be excluded.

For further information, please refer to our Cancellation, Returns & Refund Policy.

13. LOST OR MISSING SHIPMENTS

If your parcel appears lost, has been marked as delivered but cannot be located, or has not arrived within the communicated delivery estimate, contact info@azvelia.com.

Please provide your order number and tracking reference, if available.

We will review the shipment information and, where appropriate, raise an enquiry with the courier.

Any replacement, refund or other resolution will depend on the shipment circumstances, the carrier's investigation and applicable legal requirements. Nothing in this section limits remedies required by applicable law.

14. CANCELLATIONS AFTER ORDER PROCESSING

Customers who wish to cancel an order should contact info@azvelia.com as soon as possible.

Cancellation requests may be accepted if the order has not entered processing or fulfilment, subject to the terms of our Cancellation, Returns & Refund Policy.

Once an order has entered processing, packaging, fulfilment or dispatch preparation, cancellation will generally not be accepted, subject to any mandatory cancellation or withdrawal rights under applicable law.

If an order has already been dispatched, stopping the shipment may not be possible.

15. CUSTOMER RESPONSIBILITIES

By placing an order, customers agree to:

  • Provide accurate delivery and contact information.

  • Review the available delivery estimates before purchasing.

  • Respond to reasonable requests for information needed to fulfil the order.

  • Complete any customs or delivery steps legally required of them.

  • Retain order confirmations and tracking information until delivery is complete.

These responsibilities do not remove any mandatory consumer rights.

16. POLICY UPDATES

We may update this Shipping & Delivery Policy as our products, logistics arrangements, shipping destinations or legal obligations change.

The latest version will be published on this page with its effective date.

Any change will not remove rights that have already accrued to a customer or that cannot lawfully be excluded.

17. CONTACT US

For questions about shipping, delivery, tracking, customs delays or damaged packages, contact us using the details below.

AZVÉLIA

Website: https://azvelia.com
Email: info@azvelia.com

Current Business Address:

AZVÉLIA
Building No. 108, Phase-1, Udyog Vihar, Sector-20, Gurugram, Haryana – 122016, India.

We will review your enquiry and assist in accordance with our policies and applicable law.

Thank you for shopping with AZVÉLIA.